Terms of Service

Short summary

This summary is not binding; the full agreement follows. Your company, financial accounts, stores and designs belong to you. Packages are annual, paid up front and do not auto-renew. Production costs are deducted from your USD wallet when an order is sent to production; if the balance is insufficient the order is held. Defective items are reproduced free of charge within 30 days. Igora cannot guarantee approval decisions of third parties (Stripe, Mercury, marketplaces, authorities).

1. Parties, definitions and acceptance

This agreement is made between İGORA YAZILIM TEKNOLOJİLERİ ANONİM ŞİRKETİ ("Igora"), located at Çağış Mah. Çağış 15 Sk. Balıkesir Teknokent No: 2/11 Bigadiç / Balıkesir, Türkiye, and the natural or legal person using the services offered through igora.shop and app.igora.shop ("User", "you").

• Platform: the igora.shop website, the app.igora.shop seller panel and the API and notification services behind them.
• Package: the bundle of services published on the packages page and purchased for a defined period and scope.
• Wallet: the USD balance kept in the panel from which production and shipping costs are paid.
• Production partner: the print and logistics network that produces and ships orders (the Printify network and its facilities).
• Buyer: the end customer who purchases from your stores.

By applying for a package, making a payment, opening an account or using the panel you accept this agreement and the Privacy Policy. If you accept on behalf of a legal entity, you confirm that you are authorised to do so.

2. Account opening and conditions of use

• The services are offered to people aged 18 or over; you confirm this in the application form.
• Igora opens your account after your application is approved and the package fee is paid; sign-in details are sent to your registered email address or WhatsApp number. You are asked to change your password at first sign-in.
• Accounts are personal; you may not share your sign-in details. Optional two-factor authentication is available in the panel and we recommend enabling it. You are responsible for activity under your account. Report suspected unauthorised use immediately to [email protected].
• You keep your application and profile details accurate and up to date. Invoices and company formation filings are based on them.
• Where needed to resolve an issue, Igora support may act in your account through time-limited, logged access.

3. Scope of services

Igora provides marketplace store setup and integration, AI-assisted design and content tools, print-on-demand production with order delivery through a US-based production partner network, coordination of US company formation and financial account applications, training, mentoring and WhatsApp consultancy. The scope, term and any quota of each package are stated on the packages page; if this agreement and a package description differ, the package description applies.

• Consultancy, training and mentoring provide information and guidance; they do not guarantee sales, revenue or approvals.
• Marketplaces, payment providers, banks, production partners, carriers and public authorities are independent third parties with their own rules, fees and approval processes.
• Igora may improve, add or remove features; changes that narrow the core scope of your package are announced in advance.

4. Fees, payment and renewal

• Package fees are published in US dollars (USD) on the packages page. Unless stated otherwise, prices exclude taxes; VAT may be added to invoices issued to users resident in Turkey.
• The package fee is paid up front, by the payment method communicated to you after your application is approved. The account is opened and the invoice issued once payment reaches Igora.
• Annual packages run for 12 months from the date the account is opened. Packages do not auto-renew. A renewal offer is sent before expiry; on accounts that are not renewed, access to the panel and operational services may be restricted. Your company, stores, financial accounts and designs remain yours.
• The company formation package is a one-time fee. The package description states which official fees are included. In later years, state annual reports, registered agent fees and similar ongoing obligations are charged separately at the current rate.
• Production and shipping costs are not included in package fees; they are paid from the wallet described in section 5.
• Price changes apply only to later purchases and renewals.

5. Wallet and production costs

• Wallet top-ups are made only from the panel, by card through the Stripe checkout page. The amount is credited once the payment is confirmed.
• When an order is sent to production, the current production and shipping cost of its items, as shown in the panel, is deducted automatically. Every transaction appears in the wallet history.
• If the balance does not cover the estimated cost, the order is not sent to production; it is held as "insufficient balance" and retried automatically once you top up. You are responsible for the effect of any hold on your marketplace shipping commitments.
• If the production partner cancels an order, the deducted amount is refunded to your wallet.
• Production and shipping prices depend on the production partner's rates and may change; changes apply only to later orders. The cost shown in the panel at the time of the order applies.
• You may request a refund of unused balance from the panel or through support. Refunds are made to the original payment method or to an account you specify, after deducting any amounts owed to Igora and payment provider transaction fees.
• If a top-up is reversed through a card refund or chargeback, the amount is deducted from your balance; if the balance becomes negative you must settle the difference and production may be paused until you do.
• The wallet is not a payment account or deposit; it bears no interest and can be used only for services obtained through Igora.

6. Orders, production and delivery

• Orders are imported automatically from your connected stores. For an order to go to production, your products must be matched in the panel with the production partner's products. Unmatched or partially matched orders are held and flagged as "action needed"; completing the matching is your responsibility.
• The buyer's address and contact details are used as received from the marketplace. Igora is not liable for delays or losses caused by incorrect or incomplete addresses.
• The production target is 1 to 3 business days; shipping time depends on the destination, the carrier and customs. These are targets, not guarantees. Peak periods, stock shortages, carrier and customs delays are outside Igora's control.
• For international shipments, duties and import charges are payable by the buyer; informing the buyer is your responsibility.
• Compliance with marketplace rules on shipping times, tracking and performance is your responsibility. Igora passes tracking numbers to the marketplace as soon as possible.
• An order already sent to production can be cancelled only if the production partner has not yet started production; cancellation requests go through support.

7. Defective items, reprints and refunds

• For print errors, production defects or damage in transit, contact support within 30 days of delivery with photos of the item and the damage. If the defect is confirmed, the item is reproduced and reshipped free of charge or the production cost is refunded to your wallet, whichever fits the situation.
• Not covered: buyer's change of mind, wrong size or colour chosen, incorrect address given by the buyer, low-resolution or incorrectly uploaded designs, designs that do not fit the print area, and variations within the production tolerances stated on product pages.
• Print-on-demand items are made to order; you set your own return and exchange policy towards buyers in line with marketplace rules. Refunds you give to buyers do not bind Igora.

8. Marketplace connections

• You connect Etsy, Shopify, Amazon, eBay, WooCommerce, Wix, BigCommerce, ikas and similar platforms from the panel by authorising them with your own account. The connection lets Igora publish products, receive orders and submit tracking on your behalf. You can disconnect at any time.
• Complying with marketplace terms, fees and policies (for example Etsy's production partner disclosure, Amazon's and eBay's shipping performance rules) is your responsibility. Decisions to suspend, restrict or close your marketplace account rest with the marketplace.
• Igora is not liable for sync delays or interruptions caused by marketplace API outages, changes or revoked authorisations; Igora informs you within a reasonable time of what is needed to reconnect.

9. AI tools

• The design, image, video, text and analysis tools in the panel use third-party AI models (Google Vertex AI, Comera AI). Outputs are generated probabilistically; accuracy, originality and commercial success are not guaranteed.
• Reviewing outputs, including for trademark and copyright issues, before publishing or sending them to production is your responsibility.
• Rights in the outputs you create belong to you to the extent the law allows. You accept that similar prompts may produce similar outputs and that exclusivity over outputs may not be possible.
• Prompts that are unlawful, hateful, infringe the rights of others or contain third parties' personal data are prohibited. Usage limits (for example a number of generations per minute and per day) may apply to prevent abuse.

10. Intellectual property, content and prohibited use

You confirm that you hold the necessary rights to every design, image and text you upload or offer for sale. The following are prohibited; on detection the products are removed, production is refused and the account may be suspended:

• Content that infringes trademarks, copyright or design rights (for example unlicensed characters, logos, images of athletes and celebrities).
• Hate speech, content glorifying violence, discriminatory, harassing or unlawful content; sexual content involving minors.
• Products and content banned by the marketplaces.
• Attempts to weaken the platform's security, reverse engineering, automated data collection or access to other users' data.

We receive infringement notices from rights holders at [email protected], review them and remove content where necessary. Repeated infringements lead to account closure. You bear claims and losses brought against Igora because of an infringement.

The platform software, brand, interface, guides and training materials belong to Igora; you may not copy, distribute or commercially exploit them beyond the scope of your package.

11. Company formation and financial account services

• Igora coordinates and guides the formation of a US LLC (Wyoming or Delaware), the EIN application and the preparation and follow-up of account applications with payment and financial institutions such as Stripe and Mercury. Igora is not a law firm, accountancy, bank or payment institution.
• You must provide accurate and complete identity, address and business details for these services. Igora is not responsible for rejections or delays caused by incorrect or late information.
• Authorities, banks and payment institutions assess applications under their own rules and risk policies. Igora cannot guarantee approval, review time or account opening. In case of rejection, Igora provides reasonable support with appeals or applications to alternative institutions.
• State annual reports, federal information returns (for example Form 5472 and Form 1120), registered agent renewals and other tax and compliance obligations of the formed company are yours as its owner. Igora provides reminders and guidance and recommends working with a CPA.

12. Ownership commitment and licence

• The formed company and its shares, the EIN, payment and bank accounts opened in your name, connected stores, your designs and your customer data belong entirely to you. Igora claims no rights in them and acts only as a technical and operational provider to the extent you authorise.
• So that we can provide the service, you grant Igora a worldwide, royalty-free licence limited to hosting your content, generating mockups and previews, publishing to marketplaces and transmitting to the production partner. The licence ends when you delete the content or your account, subject to legal retention duties.
• If you wish to leave the platform, on request we provide reasonable information so you can continue production partner and store relationships in your own name.

13. Withdrawal, cancellation and refunds

• Consumers: natural persons acting outside a trade or profession may withdraw without giving reasons within 14 days of the contract date under the Turkish Distance Contracts Regulation. The right of withdrawal does not apply to services that began and were completed with your consent, or to applications already filed with authorities; for partly performed services the performed part is deducted.
• All users: if a package is cancelled before the account is opened and onboarding starts, the full fee is refunded. After the account is opened, the annual package fee may be refunded after deducting the period used and the services performed (setup, training, company application file); fees paid to authorities and third parties are not refundable.
• Company formation: if cancelled before the application is filed with the authority, a reasonable preparation fee for the prepared file is deducted and the rest refunded. No refund after filing.
• Wallet: unused balance is refunded under the conditions in section 5.
• Refund requests are sent to [email protected] and settled within 14 days.

14. Suspension and termination

• Igora may suspend or close an account, with prior notice or without notice in urgent cases, for breach of this agreement, suspected unlawful or fraudulent use, unpaid amounts, security risk or a request from a competent authority. Pending orders may be paused during suspension.
• You may close your account at any time through the account deletion request on the Profile page of the panel or through support. On closure, unused balance is refunded after deducting any amounts owed, and your data is deleted within the periods in the Privacy Policy.
• Termination does not affect accrued claims, limitations of liability, indemnities or the governing law provisions.

15. Service continuity and limitation of liability

• Igora provides the service with care and in line with industry standards but does not guarantee that it is uninterrupted, error-free or that it will achieve a particular result. Maintenance, updates and third-party outages may occur; planned maintenance is announced in advance where possible.
• Igora is not liable for decisions, delays and errors of marketplaces, payment providers, banks, production partners, carriers, customs and public authorities; for force majeure; or for losses arising from incorrect information provided by you or a buyer.
• Igora's total liability under this agreement is limited to the package fees you paid to Igora in the 12 months before the event giving rise to the claim. Liability for loss of profit, loss of reputation, loss of data and indirect losses is excluded. Liability for intent and gross negligence, and liability that cannot be limited under mandatory law, remain unaffected.

16. Indemnity, notices and evidence

• Third-party claims and reasonable related costs arising from your uploaded content, your breach of marketplace rules, your obligations towards buyers, or your tax and company compliance obligations are borne by you.
• Notices are sent to your registered email address or WhatsApp number and are deemed delivered on the day they are sent. Notices to Igora are sent to [email protected] or to the postal address above.
• Igora's system records, panel activity history, wallet transactions and email records constitute conclusive evidence in disputes under Article 193 of the Turkish Code of Civil Procedure.
• You may not assign your rights and obligations under this agreement without Igora's written consent.

17. Governing law and jurisdiction

This agreement is governed by the laws of the Republic of Turkey. The Courts and Enforcement Offices of Balıkesir have jurisdiction over disputes. For users acting as consumers, the Consumer Arbitration Committees and Consumer Courts at their place of residence also have jurisdiction within the monetary limits set by law.

18. Changes and contact

Igora may update this agreement. Significant changes are notified to your registered email address at least 15 days before they take effect, and the current version is published on this page. Continuing to use the service after a change means you accept it; if you do not, you may close your account and request a refund under section 13.